About the RoleWe are looking for a talented and dedicated Receptionist to join our team during the night shift. If you are friendly, organized, and passionate about delivering exceptional customer service, we’d love to hear from you!
Key Responsibilities:
Provide warm, professional, and efficient service to guests at all times.
Oversee smooth front desk operations, including check-ins and check-outs.
Handle phone calls and email inquiries, ensuring they are directed to the appropriate departments.
Maintain accurate records and assist with scheduling and administrative tasks.
Gather and review guest feedback to help identify areas of improvement.
Support the training of new team members on guest service standards.
Monitor and manage office supply inventory to ensure all essentials are fully stocked.
Requirements:
High school diploma or equivalent (degree in hospitality or related field is a plus).
Prior experience in guest relations or customer service is advantageous.
Strong verbal and written communication skills.
Proficiency in basic Excel for data entry and reporting.
Excellent problem-solving abilities and the ability to multitask effectively.
A positive attitude and commitment to delivering outstanding customer service.
